Terms & Conditions

1. Definitions:
1.1. “Company” refers to Innocent Clothing (pvt) Ltd.
1.2. “Customer” refers to any individual, partnership or company interested in purchasing products.
1.3. “Product” refers to every item manufactured and traded by the company.

2. Prices:
2.1. All prices are per unit and do not include carriage, packaging, VAT, discounts, or any other expense.
2.2. VAT will be charged on the unit price of each product on the invoice at the rate specified by HM Revenue & Customs.
2.3. The Company reserves the right to change the prices of its products.
2.4. Any variation in prices of the products is at the sole discretion of the company.
2.5. The company is not obligated to notify customers of any price changes.

3. Payment:
3.1. Payment of invoices must be made in Pound Sterling (£) unless otherwise agreed.
3.2. Payment should be made prior to the delivery of the order unless the customer has an approved credit account.
3.3. Payment can be made through cash, cheques, bank transfer, credit/debit card or any other mean accepted and authorized by the UK banking system.
3.4. Cheques should be made payable to the company, Innocent Clothing Ltd, and sent to the address: 15 Weardale Street, Queenslie Industrial Estate Glasgow, UK, G33 4DA.
3.5. For orders paid by cheques or bank transfers, orders will be delivered only after the payment has cleared.
3.6. A customer’s account will be considered a credit account if:
3.6.1. The customer requests to be dealt with as a credit account.
3.6.2. The customer has a minimum of 5 years of business relationship with the company.
3.6.3. The customer has maintained an excellent payment history during this period.
3.6.4. The company deems any other requirement(s) necessary to approve the customer’s account as a credit account.
3.7. The company reserves the right to refuse any request for a credit account without providing a reason.
3.8. For existing credit accounts, products will remain the property of the company until the account is fully settled.
3.9. Credit sales must be settled within 30 days from the invoice date.
3.10. If the customer fails to settle their account within the due time, the company may:
3.10.1 Suspend or cancel future deliveries.
3.10.2 Suspend the customers’ credit account and revert the status of the account to an advance payment account.
3.10.3 Suspend or cancel any discounts offered.
3.10.4 Take any other action deemed appropriate by the company.

4. Discounts
4.1. The Company has the discretion to offer discounts on the trade value to customers.

5. VAT and Customs:
5.1. VAT will be charged on every order from Great Britain.
5.2. The rate of VAT applicable on invoices will be in accordance with HM Revenue & Customs directive.
5.3. Orders from the EU are exempt from VAT. However, any other taxes or duties, if applicable, will be paid by the customer.
5.4. Orders from countries outside of the EU will not be charged VAT. However, customs, duties, and/or any other duties or taxes will be paid by the customer.

6. Delivery
6.1. Delivery will be made to the address provided at the time of placing the order and the customer is responsible for ensuring the accuracy of the delivery address.
6.2. The company aims to dispatch orders within 2-3 business days after receiving the payment or after credit clearance for credit account customers.
6.3. Delivery times may vary depending on the location of the customer and the shipping method selected.
6.4. The company will not be held liable for any delays in delivery caused by circumstances beyond its control, such as acts of nature, transportation, disruptions, or labour strikes.
6.5. The customer is responsible for inspecting the products upon delivery and reporting any damages or discrepancies to the company within 48 hours of receipt.
6.6. In case of non-delivery or missing items, the customer must notify the company within 7 days from the expected delivery date.

7. Returns and Refunds:
7.1. The company does not accept returns or offer refunds for products unless they are defective or damaged upon receipt.
7.2. In case of defective or damaged products, the customer must notify the company within 48 hours of receipt and provide evidence such as photographs or other relevant information.
7.3. The company may request the return of the defective or damaged products for inspection, and the cost of return shipping will be borne by the customer.
7.4. If the company determines that the products are indeed defective or damaged, it may offer a replacement, a refund, or a credit note at its discretion.
7.5. Any refunds or credits will be processed within 14 days of the company’s decision.

8. Ownership and Risk:
8.1. The ownership of the products will be transferred to the customer upon full payment of the invoice amount, including all applicable charges.
8.2. The risk of loss or damage to the products will pass to the customer upon the delivery.

9. Intellectual Property:
9.1. The customer acknowledges that all intellectual property rights, including but not limited to copyrights, trademarks, and designs, related to the products belong to the company.
9.2. The customer agrees not to use the company’s intellectual property rights without prior written consent.

10. Confidentiality:
10.1. The customer agrees to keep all information received from the company, including but not limited to pricing, product designs, and business processes, confidential and not disclose or use such information for any unauthorized purpose.

11. Governing Law and Jurisdiction:
11.1. These Terms & Conditions will be governed by and interpreted in accordance with the laws of the United Kingdom.
11.2. Any disputes arising from or related to these Terms & Conditions will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
12. Amendments:
12.1. The company reserves the right to update or modify these Terms & Conditions at any time without prior notice.
12.2. The updated or modified Terms & Conditions will be effective upon posting on the company’s website or other means of communication.

13. Entire Agreement:
13.1. These Terms & Conditions constitute the entire agreement between the company and the customer regarding the purchase of products and supersede any prior agreements or understanding, whether written or verbal.

14. Severability:
14.1. If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and the enforceable to the fullest extent permitted by law.

15. Waiver:
15.1. The failure of the company to enforce any provision of these Terms & Conditions shall not be considered a waiver of that provision or any other provision.

16. Assignment:
16.1. The customer may not assign or transfer any rights or obligations under these Terms & Conditions without the prior written consent of the company.
16.2. The company may assign or transfer its rights and obligations under these Terms & Conditions to any third party without the customer’s consent.
17. Force Majeure:
17.1. Neither party will be held liable for any failure or delay in performance of its obligation under these Terms & Conditions due to circumstances beyond its reasonable control, including but not limited to acts of nature, war, terrorism, strikes, or government actions.

18. Notices:
18.1. Any notices or communications required or permitted to be given under these Terms & Conditions shall be in writing and sent to the respective parties’ addresses provided in the order or other means of communication agreed upon.
19. Relationship of the parties:
19.1. Nothing in these Terms & Conditions shall be construed as creating a partnership, joint venture, agency, or employment relationship between the customer and the company.

20. Survival:
20.1. The provisions of these Terms & Conditions that by their nature should survive termination or expiration, including but not limited to those related to ownership, intellectual property, confidentiality, governing law, and jurisdiction, shall survive termination or expiration of these Terms & Conditions.

21. Language:
21.1. These terms and condition are written in English, and any translations provided are for convenience only. In case of any discrepancies between the English version and any translated version, the English version shall prevail.

22. Contact information:
22.1. Any inquires or communications regarding these Terms & Conditions or the purchase of products should be directed to the company’s contact information provided on its website or other means of communication.

23. Electronic Communication:
23.1. The customer agrees to receive communications from the company electronically, including but not limited to emails, notifications and updates related to the purchase of the products and these Terms & Conditions.

24. Acceptance of Terms & Conditions:
24.1. By placing an order with the company, the customer acknowledges and agrees to be bound by these Terms & Conditions in their entirety. If the customer does not agree to these Terms & Conditions, they should not place order with the company.

25. Effective Date:
25.1. These Terms & Conditions are effective as of the date of the customer's order placement and shall remain in effect until terminated or modified by the company in accordance with these Terms & Conditions.